Privacy Policy

Effective Date: 1/5/2025

At Underground Tours of Savannah, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services.

1. Information We Collect

We collect personal information when you visit our website, book a tour, sign up for a membership, make a purchase, or engage with our content. The information we collect may include:

  • Personal Information: Name, email address, phone number, billing and shipping address, and any other details you provide when booking or signing up for services.

  • Payment Information: Credit/debit card details or other payment method details for transaction processing.

  • User Activity: We may collect information regarding your interactions with our website, such as browsing history, device information, IP address, and cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process bookings, payments, and memberships.

  • To send you information regarding upcoming tours, special events, or promotions.

  • To improve the website and services we offer.

  • To communicate with you regarding your bookings or inquiries.

  • To provide access to downloadable content (such as classes, podcasts, and other media) and other exclusive member benefits.

  • To fulfill your orders in our online shop (if applicable).

3. Data Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, or destruction. Your payment information is processed securely through third-party services and is never stored on our servers.

4. Cookies & Tracking Technologies

We use cookies and other tracking technologies to enhance user experience and for analytical purposes. You can control cookies through your browser settings, but disabling cookies may limit some features of the website.

5. Sharing Your Information

We do not sell your personal information. However, we may share your information with trusted third-party service providers who assist us in delivering our services. These may include:

  • Payment processors

  • Marketing service providers

  • Hosting and IT support

All third parties are obligated to keep your information secure and use it only for purposes related to the services we provide.

6. Your Rights

You have the right to access, correct, or delete your personal information. If you wish to make a request, please contact us directly at [insert email]. You may also unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.

7. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically to stay informed of any changes.

Terms of Use

Effective Date: 1/5/2025 By accessing and using the website of Underground Tours of Savannah, you agree to comply with the following terms and conditions. If you do not agree with these terms, please do not use our website or services.

1. Use of Services

  • Booking & Memberships:
    All bookings for tours must be made through our website or by contacting us directly. You agree to provide accurate and up-to-date information when making a reservation or signing up for a membership.

  • Content Access:
    Access to downloadable content, such as classes, podcasts, and exclusive media, may require payment or an active membership. You agree to use this content for personal use only and not redistribute it without prior consent from Underground Tours of Savannah.

  • Crowdfunding & Donations:
    Any contributions made through our crowdfunding platform are voluntary and will be used for the purpose outlined in the campaign. We do not guarantee specific rewards or benefits in exchange for donations, though we will make efforts to fulfill any promises made.

2. Member Portal

  • Access:
    Access to the member portal is available upon registering and maintaining an active membership. This portal provides access to exclusive content, events, and other services. You are responsible for keeping your login credentials confidential.

  • Cancellation & Termination:
    Underground Tours of Savannah reserves the right to cancel or terminate membership accounts that violate our terms or policies.

3. Online Shop

  • Purchases:
    If you purchase any items through our online shop, you agree to pay for the items in full at the time of purchase. We accept various payment methods as detailed during the checkout process.

  • Shipping & Returns:
    Shipping costs and delivery times will be displayed during the checkout process. Returns and exchanges are subject to the shop's specific policy. Please check the terms of sale before completing your purchase.

4. Liability Disclaimer

  • Underground Tours of Savannah is not responsible for any injury, loss, or damage incurred while participating in our tours or activities. By booking a tour or engaging with our services, you acknowledge and accept the inherent risks associated with these activities.

5. Modifications to Services

  • We reserve the right to modify, suspend, or discontinue any service, feature, or content on our website, including tours, content downloads, and membership benefits. We may also update these Terms of Use at any time, with changes posted on this page.

6. Governing Law

  • These Terms of Use are governed by the laws of the state of Georgia, USA. Any disputes arising from these terms shall be resolved in the courts located in Savannah, Georgia.

Suggestions for Future Additions:

  • Merchandise & Souvenirs Shop: Consider adding a section to the website where customers can purchase items like T-shirts, books, artwork, or other souvenirs related to the tour experience. This could help further engage visitors while also providing an additional revenue stream.

  • Podcast Subscriptions: You may offer premium content through podcast subscriptions, where listeners can access exclusive interviews, historical deep dives, and more.

  • Event Hosting: Host special events or virtual seminars on African American history, Gullah Geechee culture, and other related topics. This could be another way to engage your audience and create an ongoing educational experience.